DiggiPay is an electronic payment solution that makes payment easier, for both the user and the point of sale. To start using DiggiPay, create a user account on the website or by downloading the DiggiPay-app and top-up the account by using a payment card or Vipps. The DiggiPay card/tag must be registered and linked to your user account before it can be used for payments. You can register multiple DiggiPay cards/tags to your user account. Payments are done by tapping the DiggiPay card/tag on the payment terminal, or by scanning the QR code displayed in the DiggiPay-app using the payment terminal.

Through your user account, you can top-up money, view all transactions and your account balance, refund money back to your own bank account and block registered DiggiPay cards/tags. You can also transfer money to other DiggiPay users, both online and through the DiggiPay-app.

You are not able to use DiggiPay without a registered user account, and before utilizing DiggiPay you have to top-up your account using a payment card or Vipps. The DiggiPay card/tag is your payment instrument and must be linked to your account before it can be used to perform payments. You can link DiggiPay cards/tags to your user account both online and through the app.

YES. As a DiggiPay user you can create several user accounts that you can manage. For example, parents/guardians with two children at school who don´t want their children to be connected to a joint user account, can have individual user accounts with separate balances for each of the children. Parents/guardians must then create a user account for themselves and separate user accounts for each of the children. They must then assign themselves as "Administrators" for the children's user accounts, which will make these accounts visible in their own user account. They can then manage the children's accounts via their own user, see the balance, top up and refund money.

Setting yourself up as "Administrator" on the children's accounts can only be done on the website, and not in the app.

No. A user account can be linked to several DiggiPay cards/tags, but a DiggiPay card/tag cannot be linked to several various accounts. They can only be linked to the account which will be charged upon payments.

E.g. if a child attending a school has parents/guardians with shared responsibility, each parent/guardian should have their own user account and set up a separate user account for the child. The DiggiPay card can be linked to the child’s account, and each parent/guardian can easily transfer money from their own accounts an onto the child’s, either online or through the app.

No. The use account is personal and can only have one owner, as all transactions are linked to the person who owns the registered user account.

But you can grant other people access to your account and assign roles based on what you will allow them to do. Assigning roles can only be done through the website, not the app.

E.g. parents/guardians with shared responsibility for a child using DiggiPay in the school canteen can register their own user accounts, and a separate account for the child. Both parents/guardians can then assign themselves as “Administrators” for the child’s user account, which then will be visible within both their own accounts. They will both then be able to administer the child’s account through their own user accounts and see transactions, balance, top up and refund money.

DiggiPay-cards are distributed to pupils and school staff from the school’s administration alongside an information brochure about DiggiPay.

Tags that are used for events are distributed to all participants / ticket holders from the event organizer alongside an information brochure.

You must link the DiggiPay card or tag to a DiggiPay user account before usage.

Online: Log in to your user account and press “Add card/tag” in the top menu. Enter the number stated on the back of the DiggiPay card/tag and press “Add card/tag”. You only need to enter a PIN code if this is stated on the back of your DiggiPay card. Please see the next question below for more info on PIN codes.

In the app: Press the menu in the top left corner of your screen (the three lines), and then press «Tags». To add your card/tag number press the “+” symbol in the top right corner on your screen and enter the number stated on the back of the DiggiPay card/tag and press “Save”. You can also enter the number by using the camera on your phone and scan the QR code displayed on your DiggiPay card/tag. You only need to enter a PIN code if this is stated on the back of your DiggiPay card. Please see the next bullet point below for more info on PIN codes.

If your DiggiPay card or tag is lost and you need a replacement card/tag, note that there may be a replacement fee set by the school’s administration/ event organizer for issuing a new one.

No. Payments are made by simply tapping the card/tag on the payment terminal without PIN.

At some events participants can top up the DiggiPay card/tag with cash on site, and the DiggiPay cards/tags used for these events contain a PIN code used when refunding unused balance. This PIN is stated on the back of the cards/tags used for these types of events and needs to be entered upon registration.

No, you cannot. DiggiPay is a new payment system located on a separate platform from Kantinekortet, and there is no connection between the two solutions. As they are two separate systems, it is not possible to transfer money between them.

For a set period pupils at the school can use both Kantinekortet AND DiggiPay in the school canteen before the final transition to DiggiPay. In that way they can use the remaining balance left on their Kantinekort before they start using their new DiggiPay cards. Should you have remaining balance left on Kantinekortet once the school has med the transition to DiggiPay, you can still refund unused balance back to your own bank account. Please see information on how to do this HERE.

You can set your card/tag as inactive in your user account online or in the app, which will make it unusable. If found, you can easily re-activate it in the same way.

Online: In the overview of registered cards/tags, click on the card/tag you wish to deactivate. In the “edit tag” frame click on the blue hitch in the bottom left next to “Active,” and then “Save tag”. The status will then change to inactive.

In the app: Press the menu in the top left corner of your screen (the three lines), and then press «Tags». A list of your registered cards/tags will appear. Click on the green button next to the card/tag you wish to set inactive. The button turns grey, and the status is set to inactive.

Before you can use DiggiPay you must create a user account online or by downloading the DiggiPay app. When you have created a user account you can top it up by entering desired amount and click “Top-up.” You can use a payment card by clicking on the “Visa/Mastercard” logos, or with Vipps. If you use a payment card DiggiPay will remember your card details for your next top-up.

Remember to link your DiggiPay card/tag to your user account- and you are all set! Balance and transaction history are displayed both online and in the app.

This error message will occur if your DiggiPay card/tag is not linked to your user account. When creating a user account, you must link your DiggiPay card/tag used for payments to the user account with a positive balance before use. How to link your card/tag to your user account is described in a separate bullet point in this FAQ.

Yes! You can transfer money to other DiggiPay user both online and through the app. Simply click «Transfer» and enter the mobile number to the person you wish to send money to. You can also choose to give the DiggiPay app access to you contact list on your phone, and then you easily search among your listed contacts. Choose the person you would like to transfer money to, enter the amount and push “Send”. This will trigger a notification to the person receiving the money and the amount sent will be visible in the receiver’s user account.

In the app, you can also request money from other DiggiPay users in the same way, except pushing «Request” instead of “Send”.

Note that money can only be transferred between persons with a registered DiggiPay user account. If the other person does not have a user account, you will receive a notification on this when trying to transfer/request money.

Balance and transaction history on your DiggiPay account is always visible on you user account, both online and in the app. You can also ask to check you balance by tapping your DiggiPay card/tag on the payment terminal upon purchase.

An unused amount can at any given time be refunded to your own bank account. This can be done both online and through the app.

Online: Click «Payout», enter the amount you wish to refund, fill in your bank account number and then the “Payout” button.

In the app: Press the menu in the top left corner of your screen (the three lines), and then press «Payout». Enter the amount you wish to refund, fill in your bank account number and then the “Payout” button.

If you are refunding to a foreign account, this can only be done through our website online by filling out a form under “For foreign refund click here!”.

When logging into the DiggiPay app for the first time you were asked to set your personal 6-digit PIN code, before you could enable biometrics for future log ins. If you chose to only use PIN code, and not biometrics, and have forgotten your personal PIN you can reset it in the following way:

1. Push «Forgot Pin code» on the login screen

2. You will then receive an email to your registered email address with a link to reset the personal PIN. Please note that the link HAS to be open on the same phone which have the DiggiPay app installed.

3. By clicking the “Reset PIN” link in the email, a new screen in the app will appear where you first must enter a confirmation code for verification purposes. This confirmation code will automatically be sent to you via SMS.

4. After entering the verification code, you must enter and verify your new personal PIN code of choice and confirming by pushing “Reset”.

5. Your personal PIN is now reset, and you can log into the app.

By contacting us at post@diggipay.no we can deactivate your account, but we are not at liberty to delete the history of your transactions that are linked to your data and user account. As a regulated financial institution Espos Norge AS are required to store this data for 5 years after the customer relationship has ended, in accordance with § 30 of the Anti-Money Laundering Act. The legal requirements override requests for deletion of data in accordance with applicable data protection laws, such as GDPR, and hence personal data is not eligible for deletion until after this period has passed. You can rest assured that we store your data in a secure manner under our supervision and in accordance with the applicable legal requirements imposed on us by the Financial Supervisory Authority of Norway.

Yes, you can set a daily spending limit on your user account. The limit you choose to set is a limit for your user account and not per DiggiPay card/tag if you have several cards/tags connected to your account.

You can do this by entering «account settings», set your daily spending limit and click «Save limit».